I found a dead tracker. I wish I could upload a picture. It looks like a Alta or flex kinda. It has no exterior buttons. All black plastic case. A small oval on a longitude end of the face (not a button though) . The back has a slightly raised oval p...
I tried the resets multiple time. I logged out & logged back in & I even uninstalled the app & reinstalled but it still shuts off after 2-3 hours. This started happening after a software update on iPhone 8 Plus to IOS 13.3. I need help asap please....
In the past week or 10 days, my fitbit app no longer keeps the water tracking. I have entered and re-entered my water intake every day and next time I open the app, it's gone. I have also tried to enter it on my computer, and it also disappears. H...
I bought a Fitbit Alta last year and it was spoilt. I contacted Fitbit through the live chat to receive a replacement. that replacement worked for a few months and after I put it into storage for a few months, I tried to use it again however it refus...
Hi there, My battery drained and I had it plugged in overnight. Went to put it on the next morning and it showed the battery fully charged but then the when I tapped the screen a few hours to check my stats nothing showed up. When I got home I plu...
I have been using my Fitbit Alta daily for over a year. My first one fell off my arm and was lost. I was devastated. Now I am having problems cleaning the back so that I can get a charge. I've followed all of the steps and guidelines. There is still ...
My alta stopped charging and I was sent a new one which held the charge much better than the first one ever did. Unfortunately after about a month it stopped syncing. I believe I have done all the suggested steps to get it to sync again, unsuccessful...
I went to plug my Fitbit in it had a small spark in the charging unit on the back of the unit itself now will not turn on I'm wondering if it fried the system has anybody had a problem with that Moderator edit: Subject for clarity
When will the compatibility issues with Altas and iOS 13 be resolved? I've been unable to get notifications on my Alta for quite a while and the help tips don't work!! Moderator edit: subject updated for clarity
my Fitbit Alta turns on when its plugged in but once it's unplugged once the screen shuts off it won't turn back on and on the app it justs says syncing. does anyone know how to fix this problem???
I've been noticing recently that the step count will say, for example, 1871. I'll get up to be sure to get my 250 steps in and I'll see once the app recognizes I'm moving, the number will sometimes go backwards by several steps and then count forward...
The time on my tracker is wrong after the battery ran out. Since it has been recharged it will not sync to either my Samsung A40 phone or Galaxy tablet, which it worked perfectly with previously. I have tried turning bluetooth on and off. Updated it...
I have my alta for 3 years and i i h lost my charger a couple months before and i iinaly fund it. Now my alta only works when its charging and i have tried everything Please help! Moderator edit: Subject for clarity
I am getting call notifications but not text messages. I have deleted the app and reset my Alta and reinstalled the app but it’s still not working. Please help!! Moderator edit: Subject for clarity
So I have an Alta, the firmware is :Firmware version: 21.21.40.2. (No idea if there is a newer version, I've never been prompted to update) Only been charged via usb as instructions stated. Never been manhandled or used in water, taken good care of i...
My Fitbit has been unresponsive when off the charger , I have unconnected it to my phone and also reconnected several times with no results , each time I plug it in it in a way resets , it works fine when plugged in but when I take it out of it turns...
Hi, I have tried to reset my Alta several times and I know the battery is fully charged and it goes blank within 1/2 hr. Please advise. Moderator edit: Subject for clarity
