help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta tracker not syncing.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-16-2019 12:02 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎12-16-2019 12:02 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

The time on my tracker is wrong after the battery ran out. Since it has been recharged it will not sync to either my Samsung  A40 phone or Galaxy tablet, which it worked perfectly with previously. I have tried turning bluetooth on and off. Updated it using 3 clicks on charger. Re installed app on both my devices but my alta is no longer visible to any of my devices so I cant sync it to show the correct time. I have had my tracker since Nov/Dec 2017 as a birthday/Christmas gift, I sincerely hope this isn't the lifespan of the tracker. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-16-2019 16:15

‎12-16-2019 16:15

Have you tried reloading the Fitbit app on your computer -> https://www.fitbit.com/setup

 

I had the same sync issue, and I have to run the "setup" about once a week because the steps credited in the App are not what's on the Alta device. Once I go thru the setup (again), it syncs up.

 

If that doesn't work, call their Tech Support. They are very helpful!

Best Answer