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Water tracking disappearing

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‎07-23-2017 20:06 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎07-23-2017 20:06 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

In the past week or 10 days, my fitbit app no longer keeps the water tracking.  I have entered and re-entered my water intake every day and next time I open the app, it's gone.  I have also tried to enter it on my computer, and it also disappears.  Help!

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6 REPLIES 6

‎07-24-2017 19:22 - edited ‎07-24-2017 19:25

‎07-24-2017 19:22 - edited ‎07-24-2017 19:25

Thanks for stopping by @SunsetRunner! At the moment this is a known issue by our engineering team and they are working to find a fix for this. We are really sorry for the inconvenience, and we hope to get you back on track soon.

 

In the meantime, please log your water intake through your online dashboard. To do so go to Fitbit.com/foods/log.

 

Catch you later. 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

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‎12-05-2018 09:39

In response to LucyAP

‎12-05-2018 09:39

This issue is ongoing.  For months it has been happening to me as well.  When will an actual fix be deployed? I am tired of this.

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‎01-21-2019 10:21

In response to cdcooksey

‎01-21-2019 10:21

I have the same problem and it’s now January 2019

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0 Votes

‎06-05-2019 09:13

In response to LucyAP

‎06-05-2019 09:13

JUNE 2019: still an issue! 😠 

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‎12-19-2019 09:44

In response to hulagurl

‎12-19-2019 09:44

Still not recording water as of today. Need help please.

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0 Votes

‎12-19-2019 09:58

In response to Hejthree

‎12-19-2019 09:58

Switch to Apple Watch. That’s what I eventually did, which resolves the problems like this that I had. Fitbit is bad. 

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