Hi, I bought a Fitbit Alta 3 years ago (2020) from Amazon, not directly from Fitbit. I liked the slimness of it but it wasn't a very durable product. The band broke 3 times in 3 years and it was just from normal wear and tear. Had to buy replaceme...
Hello, My fitibit is showing the still “charging” battery even though it is off the charger. Any ideas on how to fix it? Moderator Edit: Clarified subject
Hello! I have been invited to a challenge a couple times by my husband but I am not getting email notifications nor can I see it on my dashboard. Any ideas? I just restarted my phone to see if I could see it on the app, but now I am missing one of my...
Fitbit Alta stops working even though it’s 75% charged. I charge it to 100% and as soon as it gets to 75% it stops working. Moderator Edit: Clarified subject
My silent alarms stopped synching after the last upgrade. Each alarm says "Not Synced Yet", even though everything else is synching fine. Any ideas? Moderator Edit: Clarified subject
My Charge used to sync automatically. I think the new setting is good (saves battery on my phone), but the manual sync takes a while to work. Not sure why.
Device is up-to-date but doesn't track, respond, or sync unless it's connected to the charger. Doesn't appear to be a battery issue as the battery shows as being fully charged one connected to the charger. I have restarted the decide multiple times. ...
My wife and I both took our fitbits with us on vacation this winter. When we arrived both watches did not work properly. When plugged in they show significant battery life. But as soon as they are removed from the charged they quickly go dark. We hav...
How csn I get my device to track workout minutes Moderator Edit: Clarified subject
My Alta has a full charge and won’t stay on. I’ve restarted it twice and it won’t stop turning off. Is there anything else I can try? Moderator edit: subject for clarity
How do I interpret the line of my sleep score. There are brakes, red lines, thin and thick. I’m not sure what they mean.
I'm wearing my Alta daily. When comparing steps in the Friends section, why does it say No Recent Activity adjacent to my name?
I put my Alta to charge today and set up everything. It was able to connect to my phone while charging but after I was done setting it up, I unplugged it and it wouldn’t turn on. I tried restarting it but no reaction came from the Alta. I plugged it ...
I have an alta and have had to stop using it. It is fully charged, the screen "responds" only when it is on the charger but only once. Once I remove from the charge, it does not respond to taps or to wrist movement. I have followed the instructio...
Where in the "updated" web site is the sync button for the Alta charge device?
Left Fitbit on over the weekend on charge is it going to be a problem
Is it possible to track a lost/stolen device if someone else tries to activate it and use or sync it? Additionally, is it possible to deactivate a lost/stolen device so that someone who finds it CANNOT activate and use it given the high cost of the p...
Hi everyone, Just today my Alta started showing me calendar notifications. I did not turn this on, nor did the app or my OS update on my phone, so I am not sure why it just started today. While it's a neat feature, I would actually like to turn it o...
I've seen others with the same problem...fitbit turns off at 10000 steps! When I check my phone app, it actually sets me backwards, and shows i only got 9756 steps??? I tried all the troubleshooting suggestions on the site but nothing has worked. Ve...
I'm trying to do the set up on my mums fitbit alta. It's never been used apart from an attempt at set up (the device powered on back then) and been stored correctly in its original box the last few years. The charging interface does not appear to be ...
Alta shows the display when hooked up to the charger; 100% charged, but when I disconnect it from the charger and put it on, the display is blank. Any suggestions?
I love my Alta but it falls off randomly, thankfully I have found it so far. I wear it everyday, any tips or suggestions? It's definitely clipped on securely.
Hi, my fitbit clock has said its an hour later than it actually is for the last week. Today it has decided it's 11 hours earlier anyone know how to reset?
How can I adjust the brightness of my Alta display? It is very faint. Thank you. Moderator Edit: Clarified subject
Alta has stopped sending encouraging messages with my name in them
If I have my Alta plugged in it works and has a full battery but when unplug it it stops working and won’t turn on. What’s going on? Moderator Edit: Clarified subject
I've had my fitbit for maybe 3 years now and it stopped working about a year ago. I tried fixing it back then but just came across it again and thought i'd give it another go. It works perfectly fine when plugged in. Tapping the screen works. Even w...
It seems my watch (Alta) has switched to military time, and I cannot find out how to undo this. For instance, my watch says 21 35 The time everywhere else says says 9:35pm. Please help if possible. Thanks. Moderator Edit: Cl...
Lately my Alta has been randomly turning off during the day. It is fully charged. Today around noon I checked it with no issues, and then again 5 mins later and it would not turn on. This has happened a few times lately, its just over a yr old. When ...
How do I change the display from vertical to horizontal on my Alta? Moderator Edit: Clarified subject
I have had my Alta for several years. It still works great even though I have a large scratch across the screen. I cannot view time, steps or anything else on my Fitbit as my screen shows nothing (even though it is still tracking everything). I used ...
When plugged into the charger, I can see the screen & battery life. However, when I unplug, the screen goes blank & will not come on. My iPhone says it is synced & shows the battery life, but it does not track anything. I’ve done the restart/reboot b...
So I've had my fitbit Alta for 4 days now.... It counted 50 steps yesterday morning before I had even got out of bed! Then I reached my 10k goal yesterday whilst sat at my desk, picking up approx 400 steps when I wasnt even walking. I do a 10 mi...
I have a Fitbit Alta that I hadn't been using in a couple months as I had been using my Flex 2 instead (doing a lot of swimming so it was just easier to use that one). Now that I have tried using it again it keeps shutting down on me, happening at le...
Dad was gifted a Alta. It came with no charge. We have ordered 3 charges, made sure they were for the Alta. They have 2 prongs right? But it wont charge. Anything we can do to get it to start charging? Moderator Edit: Clarified subject
I have the new Samsung Galaxy S22+ and Ican't get it to sync to my fitbit, it says an App is needed? I have deleted the fitbit app several times and its the same thing? I'm not get notices that I have text messages or phone calls on my fitbit. Worked...
Here are the steps on how to restart you Alta. Steps are also availible here. Plug your charging cable into a USB port on your computer or any USB power adapter.Insert the other end of the cable into the port on the back of your Fitbit Alta™. Your Al...
Hi I'm just needing some help with my Fitbit Alta. I'm not receiving the contact name from my phone to my Alta when ringing however when I receive a text message that does come through!! I am confused. I've given permission to everything I need to, m...
I have fully charged my fitbit alta, however when I take it off the charger, it's no longer synced to the app and the display screen does not come on even if I double tap or raise my wrist. I am becoming so frustrated. What can I do to fix this.
I haven’t used my Fitbit in several years, but I charged it all night and it won’t turn on.
