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Alta won't sync with phone or computer.

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‎11-21-2020 19:23 - last edited on ‎01-06-2021 08:58 by Fitbit Moderator

‎11-21-2020 19:23 - last edited on ‎01-06-2021 08:58 by Fitbit Moderator

Alta will not sync with phone or computer, the time is off by 10 min.

 

 

Moderator Edit: Clarified subject

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‎11-22-2020 09:13

‎11-22-2020 09:13

Sometimes this happens with me, I find turning my wifi on my phone off and on again before returning to the app normally helps. It also sometimes takes a while to sync, so maybe try leaving your phone and watch to sync while you do something else?

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‎01-06-2021 09:00

In response to Hattie321

‎01-06-2021 09:00

Hi @lorriehansen and @Hattie321 Welcome to the Community Forums!. Thank you for the input @Hattie321. 

 

If your Alta isn't still syncing, I would recommend that you please try the following steps in the link below: 

Why won't my Fitbit device sync?

 

If the inconvenience persists, please let me know the model of the mobile device and its operating system. Same for your computer. Also, confirm if you receive any error message at the moment you try to sync your Alta. 

 

I look forward to your response. 

 

Wilson M. | Community Moderator, Fitbit.
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