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Alta won't track my steps

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‎11-27-2021 15:23 - last edited on ‎11-29-2021 07:40 by Fitbit Moderator

‎11-27-2021 15:23 - last edited on ‎11-29-2021 07:40 by Fitbit Moderator

The Alta Fitbit device itself will charge as it should but the app on my phone is stuck at 52%. I read how to restart device and it states to push a button on the cord attached to the Fitbit. I do not have any buttons on the cord. Could they mean on the side of the Fitbit? I just want to reset my Fitbit. Can anyone help. It is not recording any steps only recording calories.

 

Moderator Edit: Clarified subject

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‎11-27-2021 15:55

‎11-27-2021 15:55

Hi @Carolzcoots  sounds as though your Alta unpaired itself from the app. When you just see burned calories and no steps, it's not connected. You need to set it up again - click for directions. As for the button on the charger unit, it's needed to do a restart of the Fitbit. The button is actually on the little flat part that is put into the usb port - it's something you'd feel with your thumb. Anyway, here are the directions to restart - click to read. Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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