App on iPhone will not open until

[Katf2525]

The app will not open. I reset my password. I can get onto the website but not the app. 

it was working yesterday but today it is not opening. 

what can I do???

[Katf2525]

It says,”Ops something went wrong?”

every-time and the app will not open.  

[Lizard911]

I’m having exactly the same problem! My Alta wouldn’t sync - followed all the steps to fix it but no success. Ended up removing app and reinstalling but getting the oops something went wrong message for 2 days now. Turned phone on and off, checked for software upgrades etc etc but nothing works!

[Calen]

Mine is having issues syncing but eventually works. However when I click on Account, Alta HR (I am trying to change my alarms) the app just closes. Does anyone else have this problem? I’m wondering if an app update ran recently 

[Katf2525]

My app was not turning on at all. But it is working now.  Don’t know what happened because I did nothing and now it is working. All’s well when it ends well!!

Thanks to everyone!

[Nikkijane30]

I’m having same problem! App on phone works but iPad just shuts off! 
I want to change alarm using iPad- very annoying

thanks

[Calen]

I did just manage to change my alarm through logging on through the website. This worked as my Fitbit still synchronizes

Sent from my iPad

[Nikkijane30]

Thanks, I managed to change alarm using my iPhone as that doesn’t shut down immediately I go into settings, this only happens on my iPad....I see on the forum that this is a problem for several people! I hope Fitbit fix it soon

Moderator edit: personal info removed