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Battery not charging

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‎02-25-2020 12:20 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-25-2020 12:20 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Haven't used in awhile and its dead. Attached to charger ana plugged in and nothing!

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎02-25-2020 13:02

‎02-25-2020 13:02

Hello @tilaurie37 what is your definition of "not used in a while". Have you kept the battery charged, and shut off the tracker? 

 

The battery will quickly self destruct if left in a discharged state. 

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‎02-26-2020 15:38 - last edited on ‎07-31-2025 10:56 by Fitbit Moderator

In response to Rich_Laue

‎02-26-2020 15:38 - last edited on ‎07-31-2025 10:56 by Fitbit Moderator

Hi @tilaurie37, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

@Rich_Laue Thanks for your support!

Let me know if you have any additional questions, I'll be here.

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‎02-26-2020 17:00

In response to RicardoFitbit

‎02-26-2020 17:00

I got it to work. Thankfully it finally charged and all good. Thank you to those who responded.

Sent from my iPhone
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‎02-26-2020 17:04 - last edited on ‎07-31-2025 10:53 by Fitbit Moderator

In response to tilaurie37

‎02-26-2020 17:04 - last edited on ‎07-31-2025 10:53 by Fitbit Moderator

Your prompt reply @tilaurie37.

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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