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Device not turning on

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‎12-24-2019 06:32 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-24-2019 06:32 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Hi, I am from Hyderabad, India.

My Alta HR turned itself off. I am unable to turn it on. It is still in warranty and I purchased it when I am in US early this year. Please help me on how to resolve this. It’s really frustrating 

 

Moderator edit: Subject for clarity 

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‎12-29-2019 16:01 - edited ‎12-29-2019 16:01

‎12-29-2019 16:01 - edited ‎12-29-2019 16:01

Hi @Nithish245, welcome to the Community Forums! Sorry for the delayed reply.

 

Thank you for bringing this to my attention and for the details that were shared in your post, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

For any warranty-related inquiry, please check our policies here. 

 

Let me know if you have any additional questions, I'll be here.

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