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Device's battery not charging

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‎03-02-2020 06:08 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-02-2020 06:08 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Fitbit Alta battery is not hold charging while trying to charge

 

Moderator edit: Format

Moderator edit: Subject for clarity 

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‎03-03-2020 11:27

‎03-03-2020 11:27

Hi @Twinklerose, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To resolve this, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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