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‎04-23-2020 07:36 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-23-2020 07:36 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

After I hit my step goal and the fireworks go off, my screen turns black and the Alta HR goes off. It has also done this at a few random times. The Fitbit is charged, but when I plug it into the charging cable, nothing happens. I am able to restart the Fitbit by pressing the button on the USB connection. 

 

Moderator edit; Subject for clarity 

 

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‎05-13-2020 19:19

‎05-13-2020 19:19

Hi @bls5, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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