Exercise tracking not showing heart rate

[Bigted101]

will this issue ever get fixed? It used to work but now there is no tracked HR after an exercise. It all started around July 2019

[RicardoFitbit]

Hi @Bigted101, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to my attention, let me share with you that we are aware of this situation and working towards a resolution as soon as possible. In the meantime, I recommend you to keep your Fitbit app, device and mobile device operating system up to date.

Don't hesitate to contact me back if you need anything else.  

[Bigted101]

Fitbit has become a joke. I have been waiting near 6 months for this HR problem to be fixed, so I just went and bought a Garmin Fenix 5. Very very nice bit of gear.

[keshika]

Agreed, had this issue for 2 months now and nobody seems to know what they're doing or comprehend what the problem is despite emails and phone calls to support. "switch it off and on again" seems to be the go-to solution for everything.

[Bigted101]

Has this issue been fixed now? I think it might be working

[keshika]

It works when the exercise picks up automatically by the watch, not when i start and stop tracking my exercise through the app. Problem is I'll be running for  30 mins and the watch will only automatically pick up 20mins of it so I lose out on my rewards  programme which  requires 30mins of exercise at an average of 80% maximum heartrate.

[Bigted101]

Sorry false alarm. It’s still a piece of crap.

[Ebgray]

I would like a bit more information to see if we are struggling with the same thing.  When I begin to exercise (mostly on an eliptical or Nordic Trac) the device does not show increased heart rate beyond a certain point.  Yesterday I was pushing hard into cardio or peak, but all the device was registering was 98-106 beats per minute.  This is consistent regardless of where I place the unit on my arm, what type of band I use, and all of the other tips I've seen in other discussions.  Is this the same issue you are having?

[MarkLarsen85]

I may have a bit of clarity after going back and forth with support for a while. Heart rate data will only be tracked when the activity is started via the Fitbit device. When an activity is started from the app, only the phone sensors are used for that activity. To get a full dataset for your activity, you will need a GPS included Fitbit(Ionic), and only start activities from the watch.

[Ebgray]

I am unaware of any way to start activity from my device, since it is an AltaHR. If there is a way to do this, please advise.

The tracking of heart rate is erratic always when exercising. During a single 30 minute continuous workout it tracks from 82 to 130 and back down to 85 over a short period of time. During the same span of time I am on an elliptical or treadmill at a steady pace. Other methods of tracking (on the equipment or via pulse check) show a consistent rate yet the Fitbit is all over the map.

I am very disappointed with this product.

Sent from my iPad

Moderator edit: personal info removed

[MarkLarsen85]

Unfortunately it seems that the only you get everything advertised is
buying the most expensive product. @Fitbit should merge all data from phone
and tracker when the devices sync. That way we can have the full data set
with every tracked activity.

[keshika]

Hi Emily

I'm having the very same issue with my Alta HR, erratic heart rates and
also delayed exercise time recognition. I've tried to manually start the
workout from the app which used to work however that no longer works as the
average heartrate does not calculate anymore. I have found no other
solutions. Also very disappointed in the product.

Regards
Keshika

[keshika]

Thanks Mark. Unfortunately I have a fitbit Alta HR which is meant to
automatically start workouts. There is no way to manually start the
workout. My issue is it starts late so my workout looks shorter or breaks
my single 30min workout into two separate workouts.

Regards
Keshika