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Exercises not registering

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‎01-14-2020 18:06 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-14-2020 18:06 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My Alta is not registering my exercises. I did a One hour aerobic (Zumba) class today that is not showing as my day 2 of exercising.  The correct number of minutes is showing. 

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‎01-15-2020 12:04

‎01-15-2020 12:04

Hi @Njpjean, It's nice to see you again participating here in the Community Forums, welcome back! 

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this inconvenience and how many times since then? Does this occur with this specific activity or with other ones too? Which mobile device are you using to sync your Fitbit? If you haven't already done so, I recommend you to check our help article: How do I track my workouts with my Fitbit device?

 

Let me know if you have any additional questions.

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