help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Alta HR Not Connecting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2021 14:51

‎02-24-2021 14:51

I have a Fitbit Alta HR, but have ordered a newer tracker, so want to gift my Alta to my mum. I unlinked the device from my Fitbit account. But now it will not connect to my mums account, or back to mine. We’ve tried resetting the device, restarting both of our phones, and turning off and on both of our Bluetooth. Nothing seems to be working. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-24-2021 14:56

‎02-24-2021 14:56

No worries! We’ve figured it out. The Fitbit was still connecting to my Bluetooth automatically, so could not connect to my mums. 

🙂

Best Answer
0 Votes