Fitbit Alta HR screen flashing through settings

[Alicia-llama]

Hi I am wondering if anyone one else has had their Fitbit Alta HR start to flick through settings by itself. My Alta HR randomly turned itself off last week with a full charge and since that has been going flat each day. On charging it today i had to use the charge button at the base of the charge cable to turn it on. Once it turned on I moved it to check the time and it started flicking through its screens by itself and the back heart rate led won't turn off. I have tried to restart it around ten times but it just keeps doing the same thing. I can't change any settings on my phone as it has stopped recognising the device. 

[DavideFitbit]

Hello @Alicia-llama, welcome to the Fitbit Community forum. 

Thank you for sharing this information about what you've been experiencing with the display and the battery and for confirming that you already tried a few steps to try to resolve this. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[vicki0128]

I am having the same problem. My Alta HR just died in less than have a day because it is doing the same thing. I got disconnected from online support and it isn't working properly now so hoping for some help here. I also tried rebooting over 10 times

[AlexisMunro]

Mine started doing the same today! Worried this is the end of my Fitbit but don’t want to fork out for another one if it has broken and is not my fault! Please can you assist?

[AlexisMunro]

Please can you report that mine is having the same issue? Thank you in advance

[DavideFitbit]

Hello @vicki0128, welcome to the Community forums.  

Thank you for all the details that you've provided about your Alta HR not working properly. 

I've proceeded to send your information to the Customer Support team again for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Let me know about the outcome. 

Welcome to the Community as well @AlexisMunro. 

Before considering other options, could you please confirm if you already tried the restart procedure as described here?  This has been useful to other users experiencing something similar. 

Keep me posted. 

[Betsyg2u]

I am having the same problem. My fit bit shut off. It had a full battery. Had stopped tracking me . I have tried to rest it about 5 times and it’s still scrolling through the settings. What can I do?

thanks! 

[DavideFitbit]

Welcome to the Community @Betsyg2u, thank you for confirming that you already tried to restart your Alta HR. 

I've sent your information to the Customer Support team for further assistance as well, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[Cassidy3424]

Mine just started doing the same thing. Nothing I have tried has worked. I tried resetting it with the charger. Letting it die all the way, deleting the fitbit app and reinstalling it. Is my fitbit a total goner? 

[Betsyg2u]

I let mine sit for 2 days and tried resetting it again and somehow it is
working again.

[DavideFitbit]

Hello, welcome to the Community forums @Cassidy3424. 

Thank you for all this information about the screen of your Alta HR and confirming that you already tried these troubleshooting steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

That's great news, thank you for sharing this update @Betsyg2u.  

Keep me posted on the outcome. 

[Betsyg2u]

Fitbit is done. Screen doesn’t work.

Sent from my iPhone

[DavideFitbit]

Thank you for your reply @Betsyg2u. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on  your inbox and make sure to check  your spam folder in case you already received a reply. 

Let me know about the outcome. 

[Charliebean_uk]

I have also had the same thing happen today. despite a restart and full charge it is still cycling through the settings and not regfistering any steps. Can you advise if there is a fix for this? I dont really want to have to buy a new one as this one is perfect for me.

[DavideFitbit]

Hello @Charliebean_uk, welcome to the Fitbit Community. 

Thank you for sharing this information about your Alta not working properly and confirming that you already tried the suggested steps to complete the restart.  

I've sent your information to the Customer Support team  as well, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[lsas]

I have had the same problem with my Alta hr. I’ve followed all the reset suggestions but nothing has worked. Could you please let me know if there is a fix for this?

[BrendaNZ]

Hi

My Alta HR has just started flashing through all the screens too. It died a couple of weeks ago on approx 3/4 charge but came back when I plugged in to recharge. 

Just tapped to get time and it started scrolling through time, steps,...., repeatedly. 

I have tried reset several times but no luck. I have had watch for approximately 18 months so would not expect to have to replace it!

Thanks for your help. 

Brenda 

[lsas]

Hi,

I have since followed all the various advice from people on this forum and although the suggestion to uninstall & reinstall the app as well as letting the charge completely run down before recharging it (you really have to have patience for this one!) worked for 4 days, it then returned to the same problem. I’ve gone through this same process 3 times now but it always crashes after a few days which is no good if you’re trying to track over any length of time. Although I haven’t had my Alta hr very long it’s unfortunately time to say goodbye to it forever.

[DavideFitbit]

Hello @lsas @BrendaNZ, welcome to the Community forums. Sorry for the late response. 

Thank you for the information you've provided about the screen of your Alta HR devices that are not working properly and for confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[Kayionic]

MY FITBIT ALTA HR KEEPS FLASHING ON THE SCREEN. I HAVE TRIED RESTARTING IT, charging it, letting it die and NOTHING WORKS. It currently keeps flashing through all the apps. Please help. I’m trying to keep up my fitness and this watch isn’t working.