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Fitbit Alta HR will not synch

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‎09-17-2020 06:28

‎09-17-2020 06:28

I just recharged my fitbit after a month of not using it.  It will not synch up.  I have uninstalled the app and reinstalled it. I have turned my bluetooth on and off and it will now not pair.  I have an android.  I have tried to synch without the bluetooth on and I receive a message that my bluetooth has to be on for it to synch.

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‎09-17-2020 08:00

‎09-17-2020 08:00

Hi @moats9900 

 

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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‎09-18-2020 12:03

‎09-18-2020 12:03

Mine will not sync since Sept 5. I have done everything possible to get it to sync. I have called multiple times, I have come to conclusion that Alta last only one year from date of purchase. Fitbit gave me 35% credit as Altar brand is no longer made. Free shipping right now.

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