Fitbit Alta HR won’t sync

[Tryingtofixthis]

Trying to help my mother sync her Alta HR to her phone, shocked at how un-user friendly it is. She used it for months with the same phone, stopped using it for a few months and now it’s apparently just an overpriced wrist accessory.

Have tried restarting the device 3 times in a row, restarting the phone, disconnecting Bluetooth. Everything that has been suggested and nothing will work.

Can get to the point where the device gives the 4 digit code and can never make it any further.

Not impressed one bit, any help is appreciated.

[bigrichw]

Same problem here. Are you using Android 10?

[Paberle]

I was having the same trouble syncing my fitbit.  I found an update for the fitbit app that was waiting in the play store.  After the update my first synced.    Hope this works for you.

[Tryingtofixthis]

Checked for an update but nothing was available, thanks for the help though! Glad you got yours working again!

[bigrichw]

Try disconnecting from Wifi and using the mobile data network. When I do this the fitbit will sync. But as soon as I connect back to Wifi it stops working. Very odd indeed.

[Amandalucas]

Mine stopped connecting by Bluetooth to all devices. I’ve tried resetting, updating app, with WiFi off and on none of it helps. 😞

[Paberle]

Thanks for the reply. I ended up having an update in the play store for
the fitbit app, once I did the update that seems to have fixed the issue.

Hope you get yours figured out.

Pam Aberle

[Amandalucas]

I updated mine and it doesn’t seem to work. 😞

Amanda

Sent from my iPhone