Heart rate accuracy - Too high

[NWofCenter]

The heart rate on my FitBit is WAY off. It is showing 150-200 beats per minute when my heart rate is closer to 70.  I’ve tried cleaning the sensors, letting it fully discharge, using the reset button in the charging cable, sitting quietly to see if it was picking up something like typing.  Any other ideas?  

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @NWofCenter, welcome to the Community Forums! 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know when was the first time you experienced this accuracy issue and how many times since then? Do you experience this when doing an exercise? If you haven't already done so, I recommend you to check the information that's specified on our help article: How do I improve the accuracy of my heart-rate reading on my Fitbit device? and let me know how it goes.

Keep me posted and let me know if you have any additional questions. 

[NWofCenter]

Hi Ricardo - it started about a week ago and occurs several times per day (see picture).

 

It is not associated with exercise. I happens spontaneously through out the day with activities like typing, sitting quietly reading/ studying, driving. I am aware of the article and placement doesn’t make a difference.  

[TabithaD]

have you gotten. A response or a fix for this issue?  My fitbit alta is experiencing the same situation.

Thanks

Tabitha D.