Help

[Coom]

My fitbit stopped synicying with my phone.  Have had it for 18 months.  Have logged out then back in . Turned off Bluetooth,  turned  back on ??? Help please 

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Coom]

Thank you , I will try turning off my phone Sent from my Samsung Galaxy smartphone.