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My fitbit just died

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‎05-28-2020 11:32 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎05-28-2020 11:32 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

My fitbit was working fine and when I woke up today it was dead. I have tried charging it, but there is nothing on the screen. What could the issue be, what can I do? 

Please help!

 

Thank you

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9 REPLIES 9

‎05-28-2020 12:20

‎05-28-2020 12:20

I have this issue right now! Plug it in, on the usb there is a button. Press that 3 times within 4 seconds and it should restart.

 

No clue why its happening though. Maybe they are forcing us to upgrade :'(

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‎05-28-2020 20:14

‎05-28-2020 20:14

My Alta HR was working fine this morning....when I returned from my walk, it suddenly started gong crazy!  The display keeps flashing all of the indicators.  I've plugged in and the battery is full--also did the charger button 3 times (numerous attempts.)  It's on my wrist right now with the display flashing everything in rapid sequence.  It's concerning to me that several people on the forum have had issues today...what's going on!  Anything else I can do? 

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‎05-28-2020 21:10

In response to Jogrif316

‎05-28-2020 21:10

My Alta HR Fitbit has stopped. It was working earlier, then it started staying the app has stopped. I sent feedback and no response.

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‎05-28-2020 21:38

‎05-28-2020 21:38

I have the same issue too! 

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‎05-28-2020 22:34

In response to Jogrif316

‎05-28-2020 22:34

 

Mine is doing the same thing

susan

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‎05-29-2020 00:11

‎05-29-2020 00:11

My fitbit will not do anything... it will not turn on and it will not charge.. I've plugged it in,,, I've tried to reset it.  It is very frustrating.  I have cleaned it and it wasn't even dirty.  The battery was charged yesterday.

I'm not sure what else to try.  My fitbit is only about four months old.  frustrating.  I do not recommend this product maybe the other fitbits work better who knows.  Besides that the band keeps coming apart.

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‎05-29-2020 01:03

In response to smkeeler

‎05-29-2020 01:03

You do have a 1 year guarantee.  Contact Fitbit.
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‎05-29-2020 04:24

In response to Susan124

‎05-29-2020 04:24

Mine is about a year and a half old. Don’t expect it to die that quickly really.

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‎05-29-2020 20:24

In response to Keke1234

‎05-29-2020 20:24

Mine was just over a year and a half also and I was disappointed also.  However, since I use it daily to track sleep and steps/exercise the original cost of it worked out to about 15 cents a day.  It was certainly worth it to me and I've already bought another Fitbit.
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