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No sleep score and sync issues

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‎02-26-2020 03:22 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-26-2020 03:22 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

For the last 9 days I've had loads of trouble with my Alta he not syncing for hours and only basic sleep.

I've tried everything in your help articles e.g.. cleaning, syncing, checking for updates, logging off and on and even deleting the app and reinstalling it. Everything is on so battery is draining my phone quickly but the reason for buying this model was for the sleep data and it's only 18 months old. I use a Samsung galaxy 6.

Any help would be much appreciated 

 

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‎02-26-2020 04:59

‎02-26-2020 04:59

following......

I only got mine 8 months ago. 

Use an LG G5.

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