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Not syncing with my phone

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‎01-27-2020 10:53 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-27-2020 10:53 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

At just before 14:00hrs yesterday(26.01.20), my Alta HR stopped syncing with my phone. I have gone through all the suggestions to try and rectify the issue..including all the suggestions given by the experts. Still nothing. Tracker is still registering steps etc so it can't be a problem with this. All it keeps saying when I try to sync is, "No device found". Please can someone help as I'm getting so frustrated with it. Thanks in advance.

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‎01-27-2020 23:50

‎01-27-2020 23:50

Hi @Rach64  What phone are you using? Have you tried all the suggestions in THIS  Help Article on syncing issues?

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-28-2020 04:06

‎01-28-2020 04:06

I am having the same problem.   Last sync was about 3:30 yesterday.  Perhaps it is a problem with fitbit... 

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