help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking minutes or sleep correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2020 10:37 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎07-19-2020 10:37 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

Hi,

My alta HR is not performing correctly and wondered if anyone else had issues.  Mine is not giving me correct data in the app daily for the past week.  Have called and tried many things and it will does not give correct info on minutes or sleep data.  The step count is correct.  Could it be the charge cord? or battery?  Since nothing else - re-starting it, resetting it, deleting the app and installing it again and doing step counts.

 

Linda

Best Answer
Labels:
0 Votes
0 REPLIES 0