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Removing moisture from Alta HR

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‎12-18-2019 17:30 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-18-2019 17:30 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Hi everyone, 

 

My Alta HR has got some sweat in it and is affecting the readings (extremely high heart rate, activity minutes despite no activity.)

 

I am currently trying the old 'dry it in rice' trick, however I don't hold out much hope.

 

If this does not work, what should I do? 

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‎12-18-2019 20:37

‎12-18-2019 20:37

Warranty is here

 

Contact support to see what your options are. Use help link at top of forum

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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