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Steps Deleted After Update

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‎06-06-2018 20:55 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎06-06-2018 20:55 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

I updated my Fitbit now it has deleted all my progress for the last week of my walking and my workweek challenges I was in is not working

 

Moderator edit: subject updated for clarity

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‎06-07-2018 13:53

‎06-07-2018 13:53

Welcome to the Forums @Dartertina! Thanks for sharing your experience with your Alta. This sounds odd, your steps shouldn't be cleared with an update.

 

Please double check if you didn't use a different  or an old email account. You can check out your email at Fitbit.com/settings/profile.

 

I hope this helps, keep me posted with the outcome! 😉

Lucy | Community Moderator, Fitbit

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‎07-07-2020 18:48

In response to LucyAP

‎07-07-2020 18:48

I just did an update and my steps also deleted.   There is no way I used an old email. I had over 6000 steps today and I  need someone from Fitbit to put them back in.  I started a challenge for work today and I mostly sit for my job.  I need these steps back please.

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