Suddenly glitching....

[SuzanneMc]

I have an Alta HR and yesterday I noticed the heart rate seemed to be zooming off the charts when I wasn't really walking very hard, last night it didn't pick up my heart rate at all while I was sleeping with it on, and today I suddenly show 116 active mins when I had barely taken 1000 steps. Yipes!  I tried plugging it in and hitting the reset button but that doesn't seem to be helping.  Any advice? 

[kawaiiko]

Hi @SuzanneMc 

I suggest restarting your Fitbit at least three times.  Sometimes the first time doesn’t take.  
then I suggest restarting your phone and syncing fully to ensuring the data transferring is the best available. 

please let us know if this is helpful or if you need further guidance.

[SuzanneMc]

Thanks I tried that and it is still acting glitchy.  I am very disappointed in Fitbit overall ... I can't even say how many times I have replaced them and they keep failing.  This one is less than a year old.  I think it's time to shop for a new company. 

[chatblanc7]

@LTTTTL suggested on a similar post that a way to handle this is to "set you tracker as a replacement on your existing Fitbit account". He linked to directions, but the link no longer works (the post was from a couple of years ago). 

So I've actually restarted my tracker at least four times a day over the past few days. Two nights ago I got frustrated enough that I just let it recharge overnight rather than wearing it.

Active minutes were racking up (that day I got over 400 active minutes when I should have had about 100 from walking). Also, it showed my heart rate constantly spiking even while resting. I double-checked my heart rate a few times manually, which was much lower and much more accurate/appropriate. 

So after this, after restarting multiple times, I decided to just plug it in, let it recharge (it had been at about 3/4 fully charged), and go to bed.  While it charging overnight, it racked up active minutes AND showed a sleep pattern of 3 hours and 50 minutes.While I was definitively not wearing it. After being restarted multiple times. I did wear it again last night, and the sleep patterns were messed up and my heart rate is again showing cardio and peak while sitting. I can guarantee this is not the case. 

Is this thing just done? Is it time to trash it? I've only had it a year and a half?! No one seems to have an answer. 

[SuzanneMc]

Mine is doing the same thing and I have had it less than a year! Piece of junk. This is my third Fitbit in as many years so I have decided NOT to buy another Fitbit.   If I am getting junk I may as well spend far less on them.  😞 Grr