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Syncing issues after app update

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‎01-18-2020 20:35 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-18-2020 20:35 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I had an update to my app push through yesterday and since then when I try to sync I get an error saying it cannot locate my device.   I have uninstalled the app, re-installed it.  I have disconnected the bluetooth pairing and re-paired it.  I have un-linked my tracker from the account and re-linked it.  Nothing seems to work.  It will once in a while sync on it's own but not very often, about 3 times in 24 hours, but I cannot get it to sync when I want it to.  Any ideas as to what the problem is and how I can get it to work again?

 

Moderator edit: Subject for clarity 

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‎01-19-2020 11:46

‎01-19-2020 11:46

Hi @LyndiVM, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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