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Syncing issues

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‎12-30-2019 07:21 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-30-2019 07:21 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

I have an Alta HR and have synced with my LG X Charge (MG37) for a couple of years without issues. I also have synched with my Amazon Fire HD8 (7th gen). However this latest app update on 12/18/2019 has significantly degraded the syncing abilities of either app. If I reset the tracker, it usually synchs and will randomly update with Al-day Sync turned on. I have logged out of my fitbit accounts, uninstalled the app, unpaired with Bluetooth to no avail. This is extremely frustrating and disappointing for a device that I have relied on for sleep analysis, tracking steps and fitness. I have noted many users having syncing issues. I sure hope Fitbit gets an update out soon that makes this communication consistent and reliable,

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‎12-31-2019 06:09

‎12-31-2019 06:09

This is my 4th fitbit and it seems every year around Dec/Jan I have issues with it not syncing.  The first 2 were alta Fitbits, my last one and my current one are InspireHR.  Are these made to only last 1 year, forcing us to upgrade each year?  Makes me wonder 

 

 

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‎01-01-2020 09:38

‎01-01-2020 09:38

I have had an Alta HR for 2 years, without any problems, working great until the update in Dec.  I am now missing 9 days of information from the tracker to the app, doesn't sync correctly.    

I have my tracker connected to my gym and my health insurance and am getting a discount on my health insurance costs,  but if this isn't corrected I will be losing points and discounts.

Will Fitbit please correct this issue immediately?

 

 

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