Unable to sync device with phone

[MissSandy]

How do you fix.  my phone and device will not sync.  This just started, what should I do?

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hello @MissSandy, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[MissSandy]

I got it fixed, thanks.

[RicardoFitbit]

You're welcome @MissSandy, sorry for the delayed reply.

I'm happy to know that your syncing difficulties were resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!   

Thanks for being part of the Fitbit family, it was a pleasure to assist you.