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Unable to sync device

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‎01-30-2020 16:48 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-30-2020 16:48 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My Fitbit alta hasn't synced up since receiving the update on Monday. My phone bluetooth doesn't find it at all, either.

 

Moderator edit: Subject for clarity 

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‎01-31-2020 00:57

‎01-31-2020 00:57

The usual things to try when you get syncing issues are:

 

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

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