Wristband torn

[Sulli9999]

This is the 2nd time I’ve had to replace my strap because it falls apart where the strap connects to the device....very disappointed that it’s now out of warranty and I have to pay for a new strap. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Sulli9999, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

For any warranty-related inquiry, please check our policies here. 

Let me know if you have any additional questions.

[Sulli9999]

Thank you for your reply! I like the fact that the strap is able to be changed and can be dressed up....but don’t like the fact that I’ve had 2 bands break in a little over a year. This suggests a problem with the design!