iPad can’t detect my device

[Stdh]

A couple of days ago the data on my Fitbit wasn’t showing on my iPad or phone. I deleted and reinstalled the app but it’s saying it can’t find the device.

[Julia_G]

Hi, @Stdh , if you are trying to sync with both the iPad and your iPhone, they may be interfering with each other, as you can only sync with one device at a time.

If you want to sync with the iPad, you should make sure bluetooth is turned off on your phone.

Sometimes restarting your Fitbit can help force a sync.  To restart:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
   
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

Sometimes you need to repeat this procedure several times.

I hope this helps.  Welcome to the forums!