12/03/2019 - Difficulty with syncing, setup, and account access (RESOLVED)

[KateFitbit]

Update: You should be able to sync manually and we are continuing to work to get syncing back to normal. Thanks again for your patience. 

---

Update: Setup and pairing issues should be resolved, however, some may still have issues syncing. Our team is working hard to get this resolved as soon as possible. 

---

Hi Everyone! 

I've merged several posts together. We are aware of an issue with seeing your account data, signing up and syncing in the Fitbit app. Some may see error 503. This is affecting both Android and iOS. Our team is working to resolve this as quickly as possible, and your activity is still being counted. Thanks for your reports and patience. 

[SunsetRunner]

Nope, manual syncing is not working at all.  I have rebooted my Inspire HR numerous times as well as my phone, tried using with with my WiFi on the phone turned off to use my phone service provider thinking that my AT&T 1 gigabite fiber service was the issue.

Still can't sync between the Inspire HR and my phone.

I guess I picked the worst day to become a customer, eh?  Only took 4 hours to setup the device and still the clock has the wrong time, 20 minutes behind.

[Chungla]

Manual sync and notifications are still not working!

[edwar024]

Still seeing Calories as main tile and Steps smaller below. 

[Jmd623]

Still experiencing issues with sleep and heart rate tracking

[nklau]

Plse note that I have been blocked from my wifi access by my IP. I can only
access fitbit.com via my mobile data. Plse release my IP from your banned
list. See attached.

Moderator edit: removed personal information

[Jer815]

I have been having issues since I bought the versa 2 seven days ago with not receiving text or email notifications but receiving phone calls with no problems.  Troubleshooting after troubleshooting and when I contacted support today they say that when todays issue if fixed it will take care of my issue. Love my ionic and charge 2 but the versa 2  is a nightmare.

[SunsetRunner]

Hi there... I’m still unable to receive text notifications on my versa. 
im truly missing this feature and the quick reply your saying comes with the new update. Not happening. 
Just wondering where you are with fixing this bug??

thank you, 

naomi

[SunsetRunner]

I got home with a new Inspire HR about a half hour ago, been trying to set it up.
Setup/pairing is NOT resolved, the issue is still on-going for me. I was about to return it until I saw this thread. I'll wait until tomorrow.

[Ravusaedes]

My scale is finally working again ... thank you ... would like to know root causes but for right now anyway it is working for me again.

[Sarahhazeu]

bought the charge 3 February of 2019. worked great till end of july and spent a week trying to troubleshoot before giving up and calling customer service. they deemed the watch defective and send out a replacement middle piece. that was going great till nov 30th when the syncing issue/device not found issue returned. I'm now on day 4 of troubleshooting and even removed the device to retry setting it up and now it cant even set up.

[Sarahhazeu]

My current time is 1057 pm and my watch is showing 954 pm

[MatthewFitbit · Accepted solution]

Thanks everyone for your patience during the interruption earlier today. This has been fully resolved, with syncing, setup, and account data now working normally. If you still have trouble syncing your device, consult this help article for assistance.