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250 steps not syncing

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‎05-09-2017 09:48

‎05-09-2017 09:48

Hi. Is anyone else having problems where your fit bit says you have achieved 250 steps every hour but when it syncs and you look at the app there are hours missing. It's happened quite a few times recently.

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‎05-09-2017 10:14 - edited ‎05-09-2017 10:15

‎05-09-2017 10:14 - edited ‎05-09-2017 10:15

I noticed it today. It's apparently been an issue for a month or longer. (there are posts in the Blaze and Charge forums as well). 

this is from last month.

https://community.fitbit.com/t5/Android-App/Hourly-activity-tracker/m-p/1934482

 

They are working on it.

 

One person's theory is that it is related to steps in the first minute of the hour not "counting" in the hourly goal (In the app. The devices are counting it fine).  https://community.fitbit.com/t5/Blaze/250-steps-per-hour-wrong/m-p/1850618#U1850618

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‎07-03-2017 07:20

‎07-03-2017 07:20

Been noticing this for a month or 2.  Fitbit tells me I've got my 12 hours worth of 250 then I check my dashboard and I'm short one or more.  Aargh.

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