Account Email Changed Without Knowledge

[Cdriscoll]

Hello, I am having the same issue. My original email was. someone hacked into my account and changed my password without my knowledge. I did not see this because the email was sent to spam. I just realized and taht was on 7/3. It is now 7/16 so that link is expired. I would love to be able to get my account back. Please help!

Moderator Edit: Clarified subject and removed personal information 

[DavideFitbit]

Hello @Cdriscoll, thank you for all your feedback and for sharing all this information about the account being compromised. 

As you've described, as part of an account takeover, attackers sometimes change the email address or password associated with the accounts that they access. 

Fitbit is vigilant in identifying, blocking, and addressing malicious activity. They lock accounts they believe have been compromised, meaning they reset the password and prompt the customer to create a new one. However, the metrics they monitor change over time as attackers change their approach.

I've sent you a PM with some instructions to further assist you with this. 

Let me know if you have further questions. 

[vvvt]

My account has been taken over for the 2nd time and I am not happy. I don't know how someone hacked into my account and was able to change my username and password without my knowledge. I never received an email and all the alert I originally got has since disappeared. Indeed I haven't really used my fitbit app since August as my watch broke after being submerged in the sea but I can't believe I would be losing my data once again because fitbit isn't doing much to protect my details. How can I cancel this email. The new details read spracklingbrice@yahoo.com.

[SilviaFitbit]

@vvvt A warm welcome to the Fitbit Community. Thank you for sharing what you experienced with your Fitbit account. 

Sorry to hear about this. I took the liberty to share your post with our Support team and they mentioned, you already have an open case with them, please continue the communication through email, they'll be happy to assist. 

Thank you for your understanding.