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Account Info changed by someone else

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‎04-23-2019 03:58 - last edited on ‎04-23-2019 10:23 by Fitbit Moderator

‎04-23-2019 03:58 - last edited on ‎04-23-2019 10:23 by Fitbit Moderator

Someone changed the email of my account withouw my knowlegde I had to make a new one. I would like my old account back. Can someone help me

 

 

Moderator edit: updated subject for clarity

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‎04-23-2019 10:22

In response to Odyssey13

‎04-23-2019 10:22

Welcome on board @Tychozwet! I'm very sorry to hear what happened with your account and thanks a lot for reaching out to our Support Team and for all the details you provided on your post.

 

I just checked with our Support Team and it seems that it's already being handled, however, it takes a while for our team to make the appropriate investigation. Hopefully they will get back with you soon.

 

Thanks for flagging the post @Odyssey13! 

 

Let us know if there's anything we may do to assist. 

Maria | Community Moderator, Fitbit


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6 REPLIES 6

‎04-23-2019 09:19

‎04-23-2019 09:19

Hello and welcome to the forums @Tychozwet 

 

I've notified a moderator about your post and they will be by to respond. Thanks for stopping by the forums.

Stepping in the U.S.A. since September 2013. Android 14

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‎04-23-2019 10:22

In response to Odyssey13

‎04-23-2019 10:22

Welcome on board @Tychozwet! I'm very sorry to hear what happened with your account and thanks a lot for reaching out to our Support Team and for all the details you provided on your post.

 

I just checked with our Support Team and it seems that it's already being handled, however, it takes a while for our team to make the appropriate investigation. Hopefully they will get back with you soon.

 

Thanks for flagging the post @Odyssey13! 

 

Let us know if there's anything we may do to assist. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-23-2019 10:27

In response to MarreFitbit

‎04-23-2019 10:27

How long will it take before its fixed. I have made a new account with the same email adress. Should i delete this account till i can use my old account again? Ihave the feeling i cant have 2 accounts with the same email adress?

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‎04-23-2019 10:40

In response to Tychozwet

‎04-23-2019 10:40

Hello @Tychozwet! I'd wait until our Support Team provide instructions on what to do next. It might be that it takes some time due to a high volume of contacts but rest assured that you will be hearing from our team.

 

Please do know that we take this very seriously and that if you have reached out to our team, they will be definitely assisting you. 

 

Feel free to reach out if there are any further questions.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-23-2019 11:49

‎04-23-2019 11:49

I've been dealing with the same issue for over two weeks. I wouldn't expect a resolution any time soon. I've been told that someone will get back to me and they are "investigating"  

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‎05-02-2019 07:02 - last edited on ‎10-19-2023 16:25 by Fitbit Moderator

In response to raxe631

‎05-02-2019 07:02 - last edited on ‎10-19-2023 16:25 by Fitbit Moderator

@raxe631 It's great to see that you've visited the Fitbit Community!

I will gladly assist you with your missing account. You mentioned that someone is investigating your issue from Support. Have you received any response from them? Also did you use a different email address when contacting our Support team? I ask since I didn't find any ticket for you.

I look forward to your reply.

Alvaro | Community Moderator

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