help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active Hours Not Accurate between App and Fitbit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2019 06:59 - last edited on ‎01-17-2019 10:54 by Fitbit Moderator

‎01-16-2019 06:59 - last edited on ‎01-17-2019 10:54 by Fitbit Moderator

Hi

First time posting an issue on here bit it's really annoying me now!

My active hours (250+ steps) is not syncing correctly on the FitBit Android App. I've switched my phone off and on, force stopped the app, uninstalled and reinstalled the app and unpaired and re-paired my Charge 2 device but nothing has worked so far.

 

See pictures attached from earlier this afternoon.Screenshot_20190116-143023_Fitbit.jpg

 

20190116_142856.jpg

 

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
5 REPLIES 5

‎01-17-2019 10:52

‎01-17-2019 10:52

Hello @SunKissed89.

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎01-17-2019 16:56

In response to LanuzaFitbit

‎01-17-2019 16:56

I am also having the same problems with my versa. It was syncing the active hours fine up until Sunday. Then Monday it started not syncing them and has gotten worse since. This is extremely frustrating when I am working towards getting these hours every day to build up a streak. And yes it shows it on my versa, but it should also show it in the app. Is there a bug that needs to be fixed with this issue? I've never had this issue with any other Fitbit device I've had. 

Best Answer
0 Votes

‎01-23-2019 23:28

In response to AliceHatter38

‎01-23-2019 23:28

I have been having the same issue this is my charge three it is registering 13 out of 14 hours active (250 steps) the app is only saying 7 have turned phone on and off forced started the Fitbit and to no avail.

Best Answer

‎07-08-2022 16:49

In response to LanuzaFitbit

‎07-08-2022 16:49

Any fix on this? I'm still having this problem. Customer support troubleshooting did not help.

Best Answer
0 Votes

‎07-09-2022 03:17

In response to Thalia1985

‎07-09-2022 03:17

Hi @Thalia1985 -  in your case it is possible that you need to give it more time to do the calculations and for the app to receive the results. At times the summary and underlying data in the app disagree but sort themselves out given enough time,

In rare cases the steps may be counted in one hour but the app counts them in another hour if they occur in the last few seconds of the hour,

Author | ch, passion for improvement.

Best Answer
0 Votes