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Active Minutes not syncing in Bingo challenge

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‎12-10-2020 17:46 - last edited on ‎12-18-2020 13:27 by Fitbit Moderator

‎12-10-2020 17:46 - last edited on ‎12-18-2020 13:27 by Fitbit Moderator

I have started a bingo game and have way more actual active minutes than my games says I do since it started. The syncing for steps and miles is accurate but activity minutes will not sync. What do I do?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-18-2020 13:27

‎12-18-2020 13:27

Hi @Gbwintz, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎02-01-2021 18:23

In response to RicardoFitbit

‎02-01-2021 18:23

Steps above did not work.  Still not syncing active mins in bingo challenge

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