Still won't sync after app update

[Citypaws]

1/31/21

Still won't sync.

I have updated to version 3.37.1, rebooted my Charge 4 and it will not sync.

Please advise as soon as possible.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Citypaws, welcome to the Community Forums. 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Mrs_Thumper_SK]

In my case, these instructions eventually worked, but only when I forced a restart of the Charge 4 tracker at the same time that the 'Add Device' feature of the Andriod app was looking for the tracker (I had earlier removed the Charge 4 from my Android based on another posting & then couldn't add the device back into my app).  Otherwise, the add device would not find the Charge 4.  Hope this extra step helps somebody else out there.

[RicardoFitbit]

Welcome aboard @Mrs_Thumper_SK.

Thanks for taking the time to share your thoughts, personal experience and the steps you took to solve this situation, I'm happy to know that your issue was solved. Please do not hesitate to contact me back if you require further assistance or if you have any questions for me to answer.

Thanks for being part of the Fitbit family! 

[Citypaws · Accepted solution]

Thank you RicardoFitbit,

I did as you instructed, the only additional step used was to re-add the device. Then syncing was possible.

[RicardoFitbit]

You're welcome @Citypaws, your reply is also appreciated.

It's nice to know that your syncing issue was also solved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Because your issue was resolved and just if you're interested, I want to suggest you visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too.

It was a pleasure to assist you.