Active minutes are not being synced

[Dougweerts]

Amusing issue. When I use 1 workout app it shows that I have 48 active minutes when done but I don't get credit for exercise. With the 7 minute work out app shows 4 cycles of exercise but no credit for active minutes. Ideally would show both active minutes and exercise. Anyone else see this and is there a fix. I like doing different 7 minute workouts the reason for 2 apps.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Dougweerts welcome to the Community Forums! Let me give you a hand with your concern.

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? Also, which mobile device you're currently using? The Active Minutes are not being reflected at all on the Fitbit app but is your Fitbit device recording them accurately? If you haven't already done so, I recommend you to follow the next steps:

1. Force quit the Fitbit app
2. Uninstall the app from your mobile device
3. Make sure that the Android version is up to date
4. Reboot your mobile device 
5. Reinstall the Fitbit app
6. Restart your device
7. Try again

Keep me posted, I'll be here.

[Dougweerts]

Charge 3
Had the problem for 6 months or so
7 minute workout Pro by Simple Design Ltd. syncs with the Fitbit app.
Records as exercise but not as minutes and seems low on calories
7 minute workout by arata 1972show as calories and minutes but not
exercise.

I use an Android Huawei Mate 10 Pro BLA-A09. Fully patched Android 9.

[image: Screenshot_20190810_084247_com.fitbit.FitbitMobile.jpg]
[image: Screenshot_20190810_084231_com.fitbit.FitbitMobile.jpg]
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[image: Screenshot_20190810_084247_com.fitbit.FitbitMobile (1).jpg]
[image: Screenshot_20190812_210008_com.android.vending.jpg]
[image: Screenshot_20190812_210018_com.android.vending.jpg]
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Thank you and God Bless,

Doug Weerts