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Active minutes not showing up on the Fitbit App

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‎03-04-2021 05:34 - last edited on ‎03-04-2021 08:34 by Fitbit Moderator

‎03-04-2021 05:34 - last edited on ‎03-04-2021 08:34 by Fitbit Moderator

Fitbit app not showing up active minets evan tho its logged them

 

 

 

Moderator edit: subject for clarity

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‎03-04-2021 08:34

‎03-04-2021 08:34

Hello @Vicky12e, welcome to the community forums! 

 

This is very odd but it could be due to an incomplete sync. Sometimes only one piece of data doesn't want to come through. I'd recommend the following:

 

  • Log out of your Fitbit app
  • Force quit the app
  • Restart your Fitbit device 
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app
  • Sync your device twice in a row 

On a side note, I've moved your post to another thread to keep our forums organized. 

 

Hope this helps!

Wilson M. | Community Moderator, Fitbit.
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