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Active minutes tile not updating

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‎02-20-2020 14:43 - last edited on ‎02-21-2020 17:52 by Fitbit Moderator

‎02-20-2020 14:43 - last edited on ‎02-21-2020 17:52 by Fitbit Moderator

Does Fitbit still have issues with syncing? The passed few days, my active minutes get updated the following day.

Edit: I guess I was wrong. Did not get updated today

 

Screenshot_20200220-163555.png  

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-21-2020 17:52

‎02-21-2020 17:52

Hi @prenaud, it's nice to see you again participating here in the Community Forums! 

 

Thanks for bringing this to my attention and for attaching a screenshot into your post, seems odd that your active minutes tile is not updating. To better assist you with this, can you please let me know which mobile device are you using and which Fitbit device? When was the first time you experienced this and how many times since then? Your active minutes are being tracked with your Fitbit device but such information is not being synced with your account? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.  

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‎02-22-2020 02:13 - edited ‎02-22-2020 02:15

In response to RicardoFitbit

‎02-22-2020 02:13 - edited ‎02-22-2020 02:15

I'm very sorry. I just saw your message this morning. I should have posted an update. I ended up using Chat with Fitbit Support to help me. It's all good now. We basically used similar steps for fix the issue with my Pixel 3a. Thanks for trying to help. 

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