Active zone minutes and steps disappeared

[Piefpafpoef]

Two days ago, I hiked a trail on vacation. I logged 17k steps at the end of the day, and 238 zone minutes. It was logged both on my phone and on my fitbit charge 6.

The next morning i woke up, and 10k steps and all my zone minutes were gone. I can't synch my device and my app can't tell my how full my battery is. It did an update, however.

I did another hike, logged 13k ateps and 40 zone minutes, both on my device and on the app. I went to bed, and next morning 6k steps were gone and my zone minutes were gone. I still can synch, and the device updated again.

How can I get my activity back?

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the forums @Piefpafpoef.

Thank you for sharing the information regarding this difficulty that you are experiencing with the Fitbit app.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[avensis18]

Hi, did you manage to resolve the problem?

snaptube vidmate

[Piefpafpoef · Accepted solution]

No i didn't. Basically they said they can't retrieve my data anymore. I replied back asking why my fitbit keeps updating and stopping working 3 times a day but they've not reached out to me for 2 days. I feel kinda ripped off now.