Activity not showing under Exercise section

[RobIgoUK]

Fitbit support have just confirmed this is a known bug (so god knows why this is not pinned here).

I went for a run last Wednesday (7th) and Thurs (8th).  When I scroll through my recent activites it doesn't show (photo 1), yet when I think click on yesterdays run and look at recent runs it does show (photo 2).  It also does show when I log into the fitbit.com dashboard and check under there!  Support suggested a few things but it's not fixed it.

[SilviaFitbit]

@RobIgoUK Hi there. 

Thanks for the detailed information shared and for taking the time to contact our Support team. I appreciate the screenshots shared. Since you mentioned that you contacted our team, you may want to continue the communication with them, take into consideration that each case is reviewed individually and when there's a bug, we'll make sure to let our users know. 

See you around. 

[RobIgoUK]

Hi @SilviaFitbit 

I have the transcript saved, support state "this is a known problem".  Please check with support and have a it pinned as a known issue.  If they again come back saying it's not a known bug then I'm not going to be happy that I was "fobbed off" being told it was by support if it wasn't.

Please check and update.

[SilviaFitbit]

@RobIgoUK Thank you for getting back. 

I appreciate that you took the time to share the screenshot and details on the forums, this way others will notice it. Be sure that whenever there's a bug, we let users know. 

Have a good weekend.