07-12-2021 18:48 - edited 07-12-2021 18:50
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07-12-2021 18:48 - edited 07-12-2021 18:50
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I have no record for mindfulness sessions since last Thursday on the app. My Sense asks me to record after the EDA scan or other sessions I use and I log them, but nothing shows up in the app. Yes I have the latest update to my Sense and the app is up to date as well. I have restarted both my phone (galaxy S10+ 512gb) and the watch. My phone is running Android version 11, One UI Version 3.1.

07-16-2021
17:03
- last edited on
11-01-2024
11:09
by
MarreFitbit
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07-16-2021
17:03
- last edited on
11-01-2024
11:09
by
MarreFitbit
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@ChrisA1 Hi there. Thanks for the detailed information shared.
I appreciate the troubleshooting performed prior to posting. I'd like you to confirm that this procedure is followed when tracking an EDA scan session:
- On Fitbit Sense, tap the EDA Scan app
- Tap Quick Scan for a 2-minute scan or Guided Session for a scan lasting up to 60 minutes.
- If you chose Guided Session, start a meditation session in the Fitbit app. For instructions, see the steps above.
- Place your hand on top of the screen. Note that your palm must touch all 4 sides of the metal frame.
- Remain still during the scan. For best results, keep your hand on the watch for the full duration of the scan.
- If you remove your hand, the scan pauses. To resume, place your hand back on the screen.
- If you chose Quick Scan, Sense vibrates after the scan is complete. Remove your hand, and tap Log It to record your reflection, or tap Skip. Then swipe up to see a summary of your scan.
- If you chose Guided Session, remove your hand and tap End to complete the scan.
- To see details about your scan or session, tap the Mindfulness tile
May I know if after the session is finished, you're logging how you're feeling? Has it happened again?
Hope this helps.
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07-17-2021 07:46
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07-17-2021 07:46
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Thanks for the response. Yes, that is the procedure I follow every time with any mindfulness session. Yes, I log how I'm feeling after every session.. This issue spontaneously resolved a few day after my original post.

07-17-2021 11:06 - edited 07-17-2021 11:06
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07-17-2021 11:06 - edited 07-17-2021 11:06
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@ChrisA1 Thank you for confirming that was the procedure followed.
Glad to hear it's resolved. Have a good weekend. 😊
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
