Add more devices in the compatible list

[Luvfb]

Love my ionic but very about that I cannot use it on my Huawei media pad 😞

https://help.fitbit.com/articles/en_US/Help_article/2315

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hey there @Luvfb, it's nice to see you around the forums! I totally understand your point. Note that the devices on this list have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone meets the minimum operating system requirements. Note that the majority of Android phones running version 4.4 or higher will work with our products. 

If your phone supports Bluetooth 4.0, I'd recommend giving the setup flow a try to see if you can successfully connect your tracker. 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I've moved your post to the Android App board as there are more chances to get related replies here.

Let me know if there's anything else I may assist you with. 

[Luvfb]

Thanks so much for the reply! Still does not work on my Huawei mediapad but hopefully soon 😁

[ChrissyMay]

I doubt it will ever work as I have a Huawei p9 lite phone that will just not connect to my Alta HR. Not sure if Huawei has dodgy Bluetooth or if it is the Fitbit technology.