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Added food is not counted

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‎04-03-2021 03:11

‎04-03-2021 03:11

Is there any way to solve that? This is on a Samsung cell. If the food is added using a browser, everything works.

 

Regards

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5 REPLIES 5

‎04-03-2021 03:33

‎04-03-2021 03:33

Hello @uaihebert and welcome to the Help forum.  I am moving your post to the Android forum.  You are describing an app problem, not a device problem.  

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-03-2021 04:09

In response to LZeeW

‎04-03-2021 04:09

Thank you.

The app was removed, re-installed, the cache was cleared, etc.

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‎04-13-2021 14:05

‎04-13-2021 14:05

Could someone help me with this?

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‎04-22-2021 07:36

‎04-22-2021 07:36

Another week, another try. Is there someone that could help with this issue? 😄

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‎04-24-2021 14:40 - edited ‎04-24-2021 14:40

In response to uaihebert

‎04-24-2021 14:40 - edited ‎04-24-2021 14:40

@LZeeW Thank you for moving the post to this board. 

 

@uaihebert Hi there. Thank you for the troubleshooting performed. This issue has been resolved in the latest Fitbit app version 3.41, however, take into consideration that this is a phased rollout, meaning that not everyone will get it at the same time. 

 

In the meantime, it's recommended to log food through your online Dashboard. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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