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Added steps without doing anything

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‎08-09-2020 20:58

‎08-09-2020 20:58

Today the app added 42,000 extra steps to my day. Anyone else have this issue. Can I over ride the steps somehow?

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‎08-12-2020 15:47 - edited ‎08-12-2020 15:48

‎08-12-2020 15:47 - edited ‎08-12-2020 15:48

Welcome to the Fitbit Community, @drbuss.

 

I am sorry to hear the app added 42,000 extra steps to your day. I understand your concern and I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app. 
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

You can remove the extra steps from your daily total by following the instructions in this help article: How do I delete steps and floors in the Fitbit app? 

 

I also recommend checking this help article with useful information: What can I do if my step count seems inaccurate?

 

If the issue persists, please confirm the model of your Fitbit device and if you have other devices or MobileTrack paired to your Fitbit account? I will be glad to investigate. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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