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Can't download tracker's update

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‎08-10-2020 19:50 - last edited on ‎08-12-2020 16:14 by

‎08-10-2020 19:50 - last edited on ‎08-12-2020 16:14 by

I am not able to download the update on the app. I have tried a couple of times and the only thing happening is my syncing is screwed up.

 

 

Moderator edit: subject for clarity

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‎08-12-2020 16:12 - edited ‎08-12-2020 16:13

‎08-12-2020 16:12 - edited ‎08-12-2020 16:13

Hi @StanS1951, it's nice to see you again in our Community Forums.

 

I am sorry to hear you're unable to download the update for your device. I appreciate your efforts and I am here to help. I recommend following the troubleshooting instructions from this help article: Why can't I update my Fitbit device?

 

If you experience any difficulties with syncing, please follow our tips at Why won't my Fitbit device sync?

 

Keep me posted on the outcome. I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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