Adding a new tracker

[SHAINAGA]

Hi everyone,

My fitbit app/account account is connected to a charge HR, i want to add another charge HR that i just got but the app letting me only replacing the current tracker.
What should I do?

Thank you

[SunsetRunner · Accepted solution]

Hi @SHAINAGA

While it's possible to have multiple trackers linked to the account, each much be of a different model.

[SHAINAGA]

So i should link my new Charge HR as a Charge?
It will work?

[ErickFitbit · Accepted solution]

@SHAINAGA You can't have 2 of the same model tracker paired to a single account. Your only options are to replace your currently paired Charge HR with your new Charge HR or creating a new account for the new Charge HR. Check out this help article for more detailed answers to questions you may have about multiple trackers on one account.

[SunsetRunner]

Feel free to add your vote / comment to @SunsetRunner 's suggestion on the Feature Requests subforum:

https://community.fitbit.com/t5/Feature-Requests/Two-of-the-same-model-tracker/idi-p/842806

The more votes increases the chance of the developers integrate the functionality.

[Grams6]

Cannot add my new Charge 2 to my existing account.  Says email address already in use